North Casino Responsible Gaming

Our Approach to Safer Play

We at North Casino believe that a trustworthy operator does more than offer great games — it actively supports its players in staying in control. Every account created on our site goes through age and identity verification, because we only welcome adult players aged 18 or older, or the minimum legal age required in your country of residence, whichever is higher. Our North Casino compliance team reviews documentation carefully, and any account found to be operated by a minor is immediately suspended, deposits are refunded where undisputed, and any winnings are forfeited in line with the regulations of our licensing authority, the Kahnawake Gaming Commission.

We also remind every player that it is your own responsibility to check whether online gambling is legal in your region before registering. Our platform does not accept players from certain restricted countries, and we encourage you to review our Terms and Conditions for the full list before you deposit.

Tools to Help You Stay in Control

Our North Casino account dashboard gives you direct access to a range of settings designed to help you manage your play. You don't need to contact support to activate most of these — they're available right in your profile. Before making use of any promotions while adjusting your limits, it's worth reviewing our North bonus terms to understand how deposits and wagering may interact with your account settings.

• Deposit Limits — Set a daily, weekly or monthly cap on how much you can add to your account.
• Loss Limits — Define the maximum amount you're willing to lose over a chosen period.
• Wager Limits — Restrict the total amount you can stake within a set timeframe.
• Session Time Limits — Automatically log yourself out after a set number of minutes or hours.
• Reality Checks — Receive periodic on-screen reminders of how long you've been playing.
• Cooling-Off Periods — Temporarily pause your account for a short break, from 24 hours up to several weeks.
• Self-Exclusion — Close your account for an extended period or permanently if you feel you need a longer break.

Increasing a limit takes effect only after a short waiting period, while lowering a limit or activating self-exclusion is applied immediately, giving you an extra safeguard against impulsive changes. Please note that deposit limits cannot currently be applied to deposits made through our crypto payment channel, so we recommend extra caution when using this method.

How to Set a Limit on Your Account

1. Log in to your North Casino account.
2. Go to your player profile and select "Responsible Gaming" or "Account Settings."
3. Choose the type of limit you want to set — deposit, loss, wager or session time.
4. Enter your preferred amount and time period.
5. Confirm the change and contact our support team if you need assistance.

Recognising the Warning Signs

We at North Casino encourage every player to check in with themselves regularly. Gambling can become a problem gradually, so it helps to know what to watch for. Consider whether you:

• Spend more time or money gambling than you originally intended.
• Chase losses by depositing more to try to win back what you've lost.
• Neglect work, relationships or responsibilities because of gaming.
• Borrow money or sell belongings to fund your play.
• Feel anxious, irritable or restless when you try to cut back or stop.
• Hide the amount of time or money you spend gaming from people close to you.

If any of this sounds familiar, we recommend taking a break using one of the tools above, or reaching out to one of the specialised organisations listed below.

Independent Support Organisations

Choose North Casino knowing that if you or someone close to you ever needs extra support, independent, confidential help is always available outside of our platform:

• BeGambleAware — Free information, advice and support tools for anyone concerned about their gambling.
• GamCare — A confidential helpline and live chat offering advice for players and their families.
• Gambling Therapy — Free practical support and an online community available in multiple languages.
• Gamblers Anonymous — A peer-support fellowship with local meetings and online resources.

These organisations are entirely independent of our casino and can offer guidance regardless of where you play.

Verification, Fairness and Regulatory Oversight

Our North Casino account verification process exists not only to protect our platform, but to protect you. Documents may be requested at any point, even if similar information was submitted before, and we ask that all uploads are clear and in the Latin or Cyrillic alphabet to avoid delays. This diligence helps ensure that funds are only withdrawn by their rightful owner and that underage or self-excluded individuals cannot continue playing under a different profile.

We at North Casino operate under licence No. 00973 issued by the Kahnawake Gaming Commission, and our seal in the footer can be clicked at any time for validation. Should you ever have an unresolved concern about your account or about responsible gaming settings that our support team hasn't been able to fix, you're entitled to submit a written complaint to the Kahnawake Gaming Commission at complaints@gamingcommission.ca, no earlier than seven days and no later than six months from when the issue first arose.

Every game on our North Casino platform also carries a Random Number Generation certificate, and many titles display a provably fair ribbon, letting you verify the fairness of each round yourself. We believe transparency around fairness goes hand in hand with transparency around responsible play.

Dormant Accounts and Extended Breaks

If you choose to step away from your account for an extended period, we want you to understand exactly what happens. An account left inactive for 12 consecutive months is classified as dormant. We'll send a 30-day email notice before applying a monthly administrative fee of EUR 10 (or the equivalent) while your balance remains positive. If dormancy continues further, unclaimed funds may eventually be transferred to a regulatory body, and any fees already deducted are non-refundable upon reactivation. Taking advantage of our cooling-off or self-exclusion tools instead of simply walking away can help you avoid this outcome while giving you the break you need.